1. Introduction At Marvelous Belgaum, we strive to ensure a seamless booking experience for all our cultural events and competitions. However, we understand that unforeseen circumstances may require you to alter your plans. This Refund and Cancellation Policy outlines the strict guidelines and procedures under which cancellations and refunds are processed for any event registrations made via marvelousbelgaum.in.
2. Participant Initiated Cancellations We offer a limited-window cancellation policy. If you have registered for a competition or event and wish to cancel your booking, you must submit a formal cancellation request within exactly 24 hours from the exact time of your original booking confirmation.
3. Cancellation by the Organizer In the rare event that Marvelous Belgaum is forced to cancel, postpone, or significantly alter an event or competition due to unforeseen circumstances, administrative reasons, or force majeure (acts of God, government restrictions, etc.), all registered participants will be notified immediately. In such cases of organizer-initiated cancellations, participants will be entitled to a full 100% refund of their registration fees.
4. Failed Transactions If a transaction fails during the payment process—where the amount is debited from your bank account or credit card but the booking is not successfully generated on our portal—the debited amount will automatically be reversed by our payment gateway partner (Cashfree) to your original payment method. This automated reversal typically takes 5 to 7 business days.
5. Refund Processing Timelines Approved refunds will be processed and initiated within 2 to 3 business days of the approval. Once initiated by Marvelous Belgaum, please allow an additional 5 to 7 business days for the funds to reflect in your original mode of payment (bank account, credit card, UPI, or wallet), subject to the processing timelines of your specific financial institution.
6. How to Request a Cancellation To initiate a cancellation and refund request within the eligible 24-hour window, participants must contact our support team exclusively through our official Contact page at https://marvelousbelgaum.in/contact-us/. Please include your booking reference number, name, and registered email address to expedite the process.